1. Pre-order Payment Rules
• Goboo pre-order is one of the sale modes of Goboo platform. Buyers can pre-pay a deposit for reservation, and complete the transaction by paying the remaining balance within the specified time.
• Each registered account has one and only one opportunity to place a pre-order for a single pre-sale event.
• The pre-order period of different merchants may be different. We will notify you via email when pre-order remaining balance payment starts and nearly ends. Also, you can check the specific time of the deposit payment and remaining balance payment in My Orders.
• Generally, if you don't finish your remaining payment within the specific time, the seller will refund the deposit you have paid to your initial payment method within 2 to 20 working days after the event ends.
Note: the number of pre-sale products is limited, and the time of deposit payment and remaining balance payment will be the basis for the delivery of order.
2. Coupon Instructions
The coupon of Goboo platform can be used on Goboo platform only. It can be obtained through purchases, event participation, etc. For order placed with coupons, if it is canceled before finishing payment, the system will automatically return the corresponding coupon within the corresponding time. If your order is partial canceled after payment, the coupon will not be returned. If the products in the order are all canceled, the coupon will be returned.
3. Rules for Lucky Draws and Prizes
• Basically, any natural person, of legal age may participate the draw initiated by the platform or the merchant after signing in to their accounts. If the user is under 14 years of age, they will not be able to participate. Please refer to the rules or terms and conditions of each event for details. By participating the draw, participant is indication his/her agreement to be bound by rules or terms and conditions.
• Prizes, provided by the event initiator, are generally divided into virtual prizes, such as large-value shopping coupons and physical prizes, and physical products. Please refer to the rules or terms and conditions of each event for details.
• The detailed rules of a single lottery event will vary from event to event, including event time, participation methods, number of sweepstakes, gift types, distribution rules, etc. Please refer to the rules or terms and conditions of each event for details.
4. How to Get Information about the Lucky Draws？
Goboo will occasionally publish information about large-scale events in the advertising banners or pop-up windows on platform event pages. The details can be checked by clicking the advertisements to enter the page of event rules. Please pay attention to the dynamic push of Goboo platform.
5. How to Know the Results of the Lucky Draws?
• Under normal circumstances, the merchant or the event initiator will notify the winner in the form of IM, emails or SMS. The specific notification method shall be subject to each event rule. We will protect your personal information when we notify the winner result of lucky draws.
• The prizes are divided into virtual prizes and physical prizes. For the specific prize details, please refer to the event rules.
6. Who Will Bear the Shipping Cost of the Prizes?
The freights of the event prizes (gifts) are born by the seller or the event initiator.
Which party bears the additional costs shall be subject to the communication with the seller or the event initiator when the prizes (gifts) involve other costs.
7. My coupon is expired, what can I do?
Please be advised a coupon can only be used during valid time.
If your coupon is expired, it not available for using anymore. Also, it is unable to be extended or retrieve.
8. How do I use a coupon or discount?
When you place your order, you can use your coupon or get a discount. Here’s how:
1. Make sure you know when you can use the coupon.
When using your coupons, please pay attention to the following:
• The minimum spend
• The validity period
• The coupon rules
• Price will not be adjusted if the order amount does not meet the minimum spend
• Seller coupon is only available for the goods in the selected shop
9. What kind of coupons are there on Goboo?
Coupons are a great way of saving extra on your orders. On Goboo, you can find 5 kinds of coupons:
10. How do I get coupons or discounts?
You can get coupons and discounts in many different ways:
• On the product detail page
• When you participate a campaign successfully you will get the related coupons sent by Goboo to your account.