Guarantee and Refunds & Returns Policy
Right of Withdrawal
1. You have the right to withdraw from your order(s) placed with Goboo within 14 days without giving any reason. Such withdraw period will expire after 14 days from the day on which you or a third party other than a carrier and indicated by you physically receive the goods.
2. To exercise the right of withdrawal, you must inform us of your decision to withdraw from your order(s) with Goboo by electronically submitting your request via according to the instructions and forms available with After-Sale Dispute /Support Center
3. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.
4. If you withdraw from your order and return goods to our designated address with the same condition as delivered, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from your order. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.
5. If the reason for return isn't resulted from a Goboo error, for example, defected products, wrong products, lost packages, and so on, you will have to bear the direct cost of returning the goods, including but not limited to shipping charges, custom duties, and other types of levies. The good(s) returned should be in the same condition as it was originally delivered to be eligible for a refund. Goboo reserves the rights to deduct any costs of returning from the amount payable to the customer or incur new charges to be made payable to Goboo due to the return process.
6. You have to understand that the right of withdrawal is not unlimited and shall not be applicable to the following purchases:
The goods purchased by you are based on your particular specification or clearly personalized and customized;
The goods are subject to naturally deterioration or rapid expiration;
The goods are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;
The goods are, after delivery, according to their nature, inseparably mixed with other items;
Any other type of purchases that are not covered by the right of withdrawal under any applicable laws and regulations.
Unconditional 30-Day Refund for Unopen and Unused Goods
1. In addition to the Right of Withdraw available for you, Goboo is further offering you extra guarantee of unconditionally refunding you for unopen and unused goods purchased by you to ensure that your rights for unconditional refund are extended for another 16 days after the withdrawal period prescribed above is expired.
2. You need to exercise the extra right of guarantee within 16 days from the day when the withdrawal period is expired via submitting your request according to the instructions and forms available with After-Sale Dispute /Support Centre . Contrary to the effect of exercise of Right of Withdrawal, you will not be able to refund for any delivery cost incurred by you at the first place when you exercise the extra right of guarantee hereunder. At the same time, you will also have to bear the direct cost of returning the goods.
3. If you prefer to return an order containing multiple items which have add-on deals or free gifts, you may be asked to adjust the refund amount accordingly to reach an agreement.
4. Any other terms applicable to the right of withdrawal shall stay unchanged and also applicable to exercise of the extra guarantee stated above.
30-Day Dispute Protection for Your order
Notwithstanding the forgoing mentioned, during the first 30 days upon your receipt of the goods, you are entitled to request for a refund or replacement if you find unsatisfied of your shopping experience with Goboo due to reasons of delivery, unsatisfied quality of goods, so on and so forth. All what you need to do is to submit your request according to the instructions and forms available with After-Sale Dispute /Support Center. We will adjudicate if your request is reasonable and should be supported. That may generally take about 15 days from the day we receive your request however timeline may vary case by case depending on your response to our inquires (if any).
1. Goboo shall be liable to you if lack of conformity exists at the time of delivery or becomes apparent within two years as from delivery of the goods. If your goods break or faults within the first 6 months from delivery, it is assumed that lack of conformity exists at the time of delivery unless we prove otherwise whilst if your goods breaks or faults after the first 6 months, you will need to prove that lack of conformity existed when you received the goods.
2. When lack of conformity is proven to be existing upon delivery, Goboo will, on a case by case basis, offer you solution(s) either:
To repair or replace your goods without any charges in the first place as the case maybe, or when repairing or replacement becomes very difficult or financially unreasonable for us;
To reduce in price or refund full payment to you, as the case maybe.
3. In case refund of full payment becomes the confirmed option, you have to bear in mind that:
Payment to be refundable includes delivery cost with the exception that supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us will not be refundable;
Return cost shall be with the responsibility of Goboo;
Refund will start to be processed when the goods are returned to our designated address and lack of conformity is confirmed by us and the specific period of time for completion of the refund may vary depending on the problems identified as well as the test/inspect method used by Goboo. You need to enquire directly with Goboo for the estimate of time in processing your refund request;
Refund will be estimated to deposit into your account within 20 working days from the date when we receive your confirmation of the refund forwarded by Goboo.
4. Again, we only provide warranty for defects that exist at the time of delivery. You may void the warranty if you:
Flash the firmware of a device or root a device;
Open the body in an attempt to fix the goods;
Modify, remove, customize, or swap parts of the goods;
Use the goods in a way that it is not originally intended for;
Continue to use the goods once a fault occurs and causes more damage.
Use the goods in a way that is inconsistent with the local laws and regulations or instructions/manuals as prescribed by Goboo.
6. Generally during the two year legal warranty period, you have to adhere to the following processes in order to claim a return of goods for replacement or refund of payment:
Contact Goboo via the Messenger or any other instant communication tools made available by us on the site by identifying the goods you bought through SKU number or order number, detailing the issue you have with the goods. Goboo may request you provide additional documents or materials in support of your claim.
Immediately receiving the returned goods, technical inspection will be carried out by Goboo and based on which we will determine if lack of conformity do exist upon delivery.
7. The following goods you acquire from Goboo shall be exempted from the warranty stated above:
Goods won by you through part of an activity or competition (e.g. via a lucky draw) on our platform or any of our promotional channels;
Any goods dispatched to you as a gift;
Any spare parts and accessories;
Any used or second hand goods;
Any goods sold by way of execution or authority.
Any other exemptions permitted by applicable laws in your jurisdiction of residence or where you access or use our site.
8. Goboo may offer you extra commercial warranty for any particular type of products you buy from them and you must pay close attention to the warranty terms (if any) put in place by Goboo when you choose to order from them. Under no circumstance shall any commercial warranty prescribed by Goboo replace or contradict with the legal warranty as set forth above.